help desk
Host your FAQs on NoCapp
Answer customer questions while you're not around by using your FAQs, instructions, directions, and tutorials.
All-day website support
Deliver lightning fast answers for basic and complex questions, for each customer, without lifting a finger.
Overview
Prevent problems before they come up
Having answers everywhere keeps customers happy and increases the odds of a sale.
Never repeat yourself
NoCapp is a quick solution to search for repeat answers.
Receive messages and feedback
NoCapp is about balancing customer needs and has built-in live chat and contact forms.
Manage
Organize all types of content
Offer customers to search through your FAQs, tutorials, guides, instructions, directions, and more.
FAQ generator
Use our FAQ generator to start out your FAQs if you don't have any.
See behavior relationships
NoCapp will report back which content is getting hit by which search query, similar to google.
Editor
Answer with text
Use our text editor to add simple to complex answers, like you would in Word or Google Docs.
Answer with video
Have an answer already on YouTube? Link a video directly within the editor as your answer!
Be lazy and answer short
Answering questions with a "yes" or "no" is OK! Customers often want acknowledgement to a question, not an essay.
Analytics
Analyze customer behaviors
Find trends on what users are searching for before a purchase.
Find improvement opportunities
Use the data to improve weaknesses on your website and add more to the knowledge base.
Export data
Use our integrations to export data out of NoCapp and into your systems like HubSpot.
Share
Reuse answers over email
Answer with a guide or tutorial and get them on your website.
Reuse answers over live chat
Offer real-time clarity with a proper answer from the knowledge base.