Privacy Policy

Last Updated: [2.10.2024]

1. Introduction

This Privacy Policy outlines how NoCapp, owned by [CoreLine d.o.o.], collects, uses, and protects your personal data in compliance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR). By using our services, you agree to the processing of your personal data as described in this policy.

For any questions or additional information, please contact us at: [nocapp@coreline.agency].

2. Data We Collect

We collect the following categories of data:

• Data Provided by Users: Name, email address, contact details, and information submitted through forms or the pre-chat form of the Live Chat module (if enabled). Email addresses entered in the pre-chat form are stored in our database and visible to clients via their dashboard.
• Automatically Collected Data: IP address, browser details, device type, operating system, time zone, location (if enabled), and cookies (more information in Section 7).

3. Purpose of Data Collection

Your data is used for:

• Enabling the functionality of NoCapp services.
• Analyzing service usage to improve performance.
• Communicating with you and responding to inquiries.
• Collecting information through the Live Chat module, including email addresses if the pre-chat form is enabled.

4. Legal Basis for Processing

The legal basis for processing your data includes:

• Consent: For collecting and using email addresses through the Live Chat pre-chat form.
• Contractual Necessity: When data processing is necessary to provide our services.
• Legitimate Interest: Improving services without compromising your rights.

5. Data Sharing

We only share your data with third parties necessary for delivering our services, such as technical service providers and analytical tools (if analytical data collection is not disabled through cookie settings).

6. User Rights

You have the right to:

• Access your personal data.
• Correct or update your data.
• Erase your data.
• Restrict data processing.
• Transfer data to another service provider.
• Withdraw consent (where applicable).

To exercise these rights, please contact us at: [nocapp@coreline.agency].

7. Cookies

Cookies are small text files stored on your device. NoCapp uses:

• Necessary Cookies: Essential for the basic functionality of the website. These cookies do not collect personal data and cannot be disabled.

• Analytical Cookies: These cookies are used exclusively to monitor service usage for billing purposes and maintaining NoCapp’s functionality. They do not serve marketing purposes or identify users. These cookies include the number of users, unique visits, and information necessary for operational stability. They are classified as necessary for fulfilling contractual obligations. If marketing cookies are disabled, analytical cookies remain active.

• Marketing Cookies (Optional): Collect information such as IP address, location, and device type. These are used to track users across sites. Marketing cookies can be disabled by contacting the NoCapp team, which will disable all personal data collection related to tracking.

Cookie Management

Users cannot manually disable marketing cookies through settings. To disable the collection of marketing data, users must contact the NoCapp team, who will deactivate marketing data collection. If marketing cookies are disabled, NoCapp cookies will be classified as necessary.

Explanation of Analytical Cookies as Necessary

Analytical cookies used by NoCapp can be classified as necessary cookies because they are used exclusively for billing and maintaining service functionality. These cookies do not serve marketing purposes and are only used to fulfill basic contractual obligations, such as tracking the number of users.
If the client decides to disable the collection of data such as IP address, technology, location, and similar identifiers, NoCapp will automatically deactivate marketing cookies. Only technical and analytical cookies will remain active. In this case, NoCapp will not require cookie consent as the cookies are necessary for system functionality and do not collect personal data for analytics or marketing.

8. Email Collection via Live Chat

If the NoCapp Live Chat pre-chat form is enabled, users may enter their email address before starting a conversation. These email addresses are stored in our database and made accessible to clients via their dashboard. NoCapp ensures that collected data complies with GDPR regulations and provides access or deletion of such data upon request.

9. Data Security

We implement reasonable technical, administrative, and physical measures to protect your data. While we strive to ensure maximum security, we cannot guarantee absolute security of data transmission or storage.

10. Changes to the Privacy Policy

Any changes to this policy will be posted on this page and will be effective immediately upon posting. We recommend regularly reviewing this page to stay informed of updates.

11. Contact Us

If you have any questions, please contact us at: [nocapp@coreline.agency] or via postal mail: [Dunjevac 15, 10000 Zagreb].

12. Recommendations for Cookie Policy and GDPR Compliance with NoCapp

1. If you use marketing cookies and necessary analytical cookies:

1. Cookie Banner and Consent:

   • The banner must include information about the use of marketing and analytical cookies.
   • Users must give explicit consent for marketing cookies (IP address, location, device type).

2. Cookie Policy Document:

   • Clearly state that analytical cookies are used to track service usage without using personal data for identification.
   • Explain the purpose of data collection, such as content optimization, personalization, and cross-site tracking.

3. Cookie Management:

   • Users must have the option to withdraw consent via cookie settings or by contacting the NoCapp team.

2. If you use only necessary analytical cookies (without collecting personal data like IP or location):

1. Cookie Banner:

   • The banner does not require consent since only necessary cookies are used for basic system functionality.

2. Cookie Policy Document:

   • Specify that only necessary cookies are used to track user numbers and maintain functionality.
   • Clarify that no personal data such as IP address, location, or other identifiers are collected, and that the cookies are not used for tracking or marketing purposes.

3. Example of Description for Cookie Policy Document:

“NoCapp uses necessary cookies to ensure basic system functionality and to collect anonymous analytical data required for billing and service usage tracking. Marketing cookies are used only with your consent and can be deactivated by contacting the NoCapp team.”