Hospitality
How Hotels Increase Bookings with NoCapp
The tourism industry is constantly evolving, and digitalization has become crucial for attracting guests.
more direct bookings
fewer reception inquiries
ROI in the first 90 days
Challenges of the Hotel Industry
Most travelers research and book accommodations online, but standard photos and text descriptions are often not enough to convince them to book directly through a hotel’s website.
Additionally, hotels struggle with over-reliance on OTA platforms (Booking, Expedia, Airbnb), which take high commissions and reduce profitability. Guests want an authentic hotel experience before booking, and NoCapp provides a solution through interactive video displays, personalized recommendations, and instant communication via live chat.
NoCapp helps hotels to:
01
Increase direct bookings
Video helps guests get a better understanding of the accommodation and make decisions faster.
02
Reduce OTA platform costs
Less dependence on intermediaries thanks to increased engagement on their own website.
03
Improve customer support
Live chat and video responses reduce the number of phone inquiries and improve the customer experience.
Challenges of the Industry
Hotels face these key problems:
Guests don't have a clear impression of the hotel
Photos don't show the real experience – guests want to see an authentic view of rooms, restaurants, wellness, and additional facilities.
Over-reliance on OTA platforms
Most guests book through OTA platforms, which reduces profit due to high commissions. Direct bookings are rare because hotel websites don't provide enough compelling content.
Many inquiries about rooms and facilities
Potential guests often ask the same questions about availability, additional services, and hotel policies, which burdens the reception and customer support.
Lack of a personalized experience before arrival
Standard websites and booking systems don't offer personalized recommendations, which can reduce engagement of potential guests.
Difficult contact with potential guests
If a guest can't quickly get an answer to their question, they're more likely to go to an OTA platform and book a competitor's accommodation.
Lack of authentic reviews and experiences
Guests want to see real experiences of other visitors, but most hotels rely only on text reviews.
How NoCapp Transforms the Experience?
Interactive video displays of rooms and facilities
NoCapp allows guests to experience the hotel before booking through high-quality video presentations of rooms, restaurants, pools, and wellness.
Direct bookings through video modules
Guests can book accommodation directly from the video display, without having to go to OTA platforms.
Automatic video answers to frequently asked questions
Guests can get instant answers about parking, breakfast, check-in time, and additional services, without waiting for an email or phone call.
Live Chat and Video Q&A for instant communication
The reception and customer service can communicate with guests via live chat or video messages, which increases the conversion of inquiries into bookings.
Personalized video recommendations of content
The recommendation system can offer guests video guides about the best activities in the hotel and the surrounding area, which increases spending on additional services.
Authentic video guest reviews
Instead of standard text reviews, guests can see real experiences of other travelers through video recommendations and testimonials.
NoCapp Studio – The Easiest Way to Create Video Content
Showcase your hotel authentically and dynamically
Create professional video presentations without additional production costs.
Increase engagement and bookings
Guests make decisions faster when they have a clear video display.
Reduce OTA platform costs
More direct bookings mean fewer commissions to intermediaries.
Results After NoCapp Implementation
more direct bookings
fewer reception inquiries
more time spent on the hotel website
ROI in the first 90 days
user experiences
What Our Users Say?
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